Production platform that automates planning and current management of the airline’s resources that provide ground handling of flights. Platform modules enable automating the management of both mobile resources such as personnel of all levels and specialties, and stationary resources such as check-in counters, gates, bridges, etc. The solution allows the usage of resources to be optimized while maintaining the required punctuality of flight departures and the services offered to the airline’s passengers, and the risk of the emergence of interruption situations related to non-optimized planning of work shifts for the personnel and equipment to be minimized.
- Current management of the production personnel that controls AC ground handling at the airport ramp.
- Current management of the production personnel that provides services to passengers during check-in and AC boarding.
- Current management of the production personnel that provides services to passengers related to meeting passengers and transit processes, including the servicing of special-type passengers.
- Prompt management of the activation of check-in counters at airport terminals for servicing airline’s passengers.
- Collection of data about actual times of the processes of AC ground handling at the airport ramp.
- Primary setting of the reason and code of a delay identified while monitoring AC ground services by an airline’s representative.
- Strategic and short-term planning of the workload and needs in procurement while performing ground handling of the airline’s flights.
- Strategic and short-term planning of shifts of the personnel that provides the ground handling of the airline’s flights.
- Account of the actual presence and maintenance of timesheets for the personnel that the provides ground handling of the airline’s flights.
- Account of the validity periods of the personnel permits to perform production tasks.
- Generation and updating of operational tasks for the personnel that provides ground handling of the airline’s flights.
- Automated assignment of operational tasks for the personnel that provides ground handling of the airline’s flights with consideration for the following factors: required qualification of the resource and the level of proficiency, balanced distribution of tasks, location of resources on the route network relative to the location of previous tasks, etc..
- Notification of performers regarding assignment, change in, or cancellation of operational tasks related to the ground handling of flights.
- Monitoring of the status of fulfillment and deviations from the schedules of the personnel’s operational tasks related to the ground handling of flights, automated application of steering activities to preclude or mitigate the effect of deviations.
- Monitoring and resolution of conflicts related to the personnel’s operational tasks.
- Collection of data about the actual times of execution of ground handling tasks related to flights at the airport ramp.
- Collection of data on the reasons and codes of delays in the ground handling of flights at the airport ramp.
- Building the chart of workload related to the personnel’s operational tasks.
- Analysis of covering the workload by available resources.
- Simulation of personnel shifts required to fulfill the workload.
- Reporting on the results of planning.
- Planning the personnel shift schedules.
- Account of the actual presence and maintenance of timesheets for the personnel that provides ground handling of the airline’s flights.
- Account of the validity periods of the personnel permits to perform operational tasks.
- Increased punctuality of flight departures owing to optimized distribution of resources that enables provision of the required personnel at the required location and at the required time to perform the work which, in turn, ensures the timely release of AC and mitigates the risk of delays.
- Enhancing the amount of the works performed by the available personnel owing to optimization algorithms that enable taking into account the variety of business factors in the planning and operational distribution of tasks.
- Voice communication between dispatchers and performers of operational tasks reduced by up to 80% owing to real-time information exchange via Mobile dialog for PDA that enables the provision of required information to all the parties involved and reduces the necessity in voice communications, thus removing the errors inherent in this type of communication.
- Design, implementation, support, and development of the INFORM RMS GroundStar production platform for PJSC “Aeroflot” that includes the following modules: GS Planning, GS RealTime, GS Mobility.
- Provision, implementation, support, and development of a personnel shift planning system, GS Rostering of the INFORM RMS GroundStar production platform for PJSC “Aeroflot”.